Performance Review Paper

BOTOX UK LTD PERFORMANCE REVIEW FORM Date of Review †¦17th April 2013†¦Ã¢â‚¬ ¦.. Period Covered †¦Ã¢â‚¬ ¦Oct 2012 – March 2013†¦Ã¢â‚¬ ¦ Name of Manager †¦Tessa Thomas†¦ Name of employee †¦Angela Marraner†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Job Role of Employee †¦Ã¢â‚¬ ¦Senior Customer Sales Advisor†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Please complete and return to your line manager at least 7 days before your review date 1. How do you feel you have performed over the last six months in your role? I feel that my performance is not up to my usual standards, as I have not met my monthly sales targets for the last six months.I feel that my work ethic still feels consistent and I have still been exceeding my customer service targets. I think the lack of sales is due to higher admin work due to the influx of new starters not confident with the processes. 2. What do you feel has gone well over the last six months? I am an excellent team player and have enjoyed the new responsibility of assisting the new starters. This has helped me increase product knowledge and learn how to train.Alongside that my customer service scores are still exceeding and I have successfully maintained excellent after call work where possible. 3. What do you feel has not gone so well? Unfortunately although I have a new found responsibility to assist the new starters, my sales targets over the last six months have not met my usual standard. I have a lot of adhoc work from the new starters and there for this is affecting my sales targets. 4. Please review targets below and explain reasons for any targets not achieved. Months |Oct |Nov |Dec |Jan |Feb |March | |Actual |? 4,000 |? 5,000 |? 7,,850 |? 3,000 |? 4,000 |? 4,000 | |Achieved |? 2,000 |? 2,500 |? 3,500 |? 1,500 |? 2,000 |? 2,000 | Customer Service Months |Oct |Nov |Dec |Jan |Feb |March | |Set Target |85% |80% |80% |85% |85% |85% | |Actual |90% |89% |89% |90% |96% |95% | 5. Please highlight any training or development that would benefit you in your role or personal development. †¢ Delegate out new starters work evenly to senior customer advisors Mentoring to supervisor role/Team Leader role. 6. What is your goal for the next year? My aspiration for the next 12 months is to complete my NVQ to become a team leader within the department. |Objective |How it will be measured |Timescale/ Review date | |Met/ Exceed sales targets |Achieved sales targets will be measured |Monitored and reviewed monthly. Overall | | |against sales targets set by floor manager. |review 6 months time. |To work towards a Team Leader position by |By keeping a log of any extra responsibility |6 months to a year | |taking on more responsibility and training. |and training undertaken and reviewing what I | | | |learnt and how I will use this going forward. | | |To hit over 90% on customer service scores |Achieved scores will be mea sured against |Monitored and reviewed monthly. Overall | | |company customer service targets. review in 6 months. | 7. Is there anything other than what we have discussed already that you would like to raise? I would like to find out if I can get support to complete my nvq to better myself at work. 7. Outline agreed actions to overcome any shortfall against targets including such factors as training and development needs, equipment needs or medical support – – – 8 Indicate whether a performance related bonus should be made at current rates. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã ¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Signed: Line Manager †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Date †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Performance Review Paper BOTOX UK LTD PERFORMANCE REVIEW FORM Date of Review †¦17th April 2013†¦Ã¢â‚¬ ¦.. Period Covered †¦Ã¢â‚¬ ¦Oct 2012 – March 2013†¦Ã¢â‚¬ ¦ Name of Manager †¦Tessa Thomas†¦ Name of employee †¦Angela Marraner†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Job Role of Employee †¦Ã¢â‚¬ ¦Senior Customer Sales Advisor†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Please complete and return to your line manager at least 7 days before your review date 1. How do you feel you have performed over the last six months in your role? I feel that my performance is not up to my usual standards, as I have not met my monthly sales targets for the last six months.I feel that my work ethic still feels consistent and I have still been exceeding my customer service targets. I think the lack of sales is due to higher admin work due to the influx of new starters not confident with the processes. 2. What do you feel has gone well over the last six months? I am an excellent team player and have enjoyed the new responsibility of assisting the new starters. This has helped me increase product knowledge and learn how to train.Alongside that my customer service scores are still exceeding and I have successfully maintained excellent after call work where possible. 3. What do you feel has not gone so well? Unfortunately although I have a new found responsibility to assist the new starters, my sales targets over the last six months have not met my usual standard. I have a lot of adhoc work from the new starters and there for this is affecting my sales targets. 4. Please review targets below and explain reasons for any targets not achieved. Months |Oct |Nov |Dec |Jan |Feb |March | |Actual |? 4,000 |? 5,000 |? 7,,850 |? 3,000 |? 4,000 |? 4,000 | |Achieved |? 2,000 |? 2,500 |? 3,500 |? 1,500 |? 2,000 |? 2,000 | Customer Service Months |Oct |Nov |Dec |Jan |Feb |March | |Set Target |85% |80% |80% |85% |85% |85% | |Actual |90% |89% |89% |90% |96% |95% | 5. Please highlight any training or development that would benefit you in your role or personal development. †¢ Delegate out new starters work evenly to senior customer advisors Mentoring to supervisor role/Team Leader role. 6. What is your goal for the next year? My aspiration for the next 12 months is to complete my NVQ to become a team leader within the department. |Objective |How it will be measured |Timescale/ Review date | |Met/ Exceed sales targets |Achieved sales targets will be measured |Monitored and reviewed monthly. Overall | | |against sales targets set by floor manager. |review 6 months time. |To work towards a Team Leader position by |By keeping a log of any extra responsibility |6 months to a year | |taking on more responsibility and training. |and training undertaken and reviewing what I | | | |learnt and how I will use this going forward. | | |To hit over 90% on customer service scores |Achieved scores will be mea sured against |Monitored and reviewed monthly. Overall | | |company customer service targets. review in 6 months. | 7. Is there anything other than what we have discussed already that you would like to raise? I would like to find out if I can get support to complete my nvq to better myself at work. 7. Outline agreed actions to overcome any shortfall against targets including such factors as training and development needs, equipment needs or medical support – – – 8 Indicate whether a performance related bonus should be made at current rates. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã ¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Signed: Line Manager †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. Date †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..